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This article was published on April 16th, 2019
One of the great benefits of living in the United Kingdom is the fact that it is a melting pot of cultures, nationalities and languages. For those who move to this country, communication can often be difficult initially, however for those who are seeking legal advice, communication surrounding legal issues can sometimes feel like an impossible task if English isn’t their first language.
As a multi-lingual law firm, we believe it is our duty to ensure that those who require access to legal services can do so using their first language whether it is English or not. Legal matters can often be stressful and confusing and being able to communicate clearly and effectively is a key part of any legal process.
Across the firm, we always endeavour to make our clients and those seeking legal advice as comfortable as possible and a key part of ensuring we are able to do this is to have staff who can communicate with whoever needs our assistance.
Our team here at Thorneycroft Solicitors come from all walks of life and as a collective, our staff speak 13 languages including:
If you are seeking legal advice and you would like to speak to a member of our team but would feel more comfortable speaking another language, we will do all we can to accommodate your needs and ensure your legal needs are met.
To arrange an appointment or if you’re seeking legal advice and would like to speak to a member of our team, please call us for free today on 0800 1979 345.
This website privacy notice sets out how Thorneycroft Solicitors uses and protects any information that you give Thorneycroft Solicitors when you use this website.
Thorneycroft Solicitors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Thorneycroft Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
What we collect
We may collect the following information:
We will collect the information directly from you via completion of our enquiry form on the website.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will also collect and process your personal data if you have consented to receiving marketing in respect of our services. You are able to unsubscribe or withdraw your consent at any time by emailing [email protected] or writing to ‘Marketing’ at Thorneycroft Solicitors, 9a Bridge Street Mills, Bridge Street, Macclesfield, Cheshire SK11 6QA.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you do not instruct us in relation to your legal matter, your personal details will be retained for a period of 12 months.
If we are instructed in relation to your legal matter, we will keep it in line with our data retention periods. Details of our retention period for your legal matter can be found within our Client Care Letter and/or Terms of Business, under the heading file retention.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
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