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We very much hope that we will meet your expectations of us. If however you are unhappy with any aspect of the service you have received you should raise it with us so that we can do our best to resolve the problem.
In the first instance, please contact the person who is working on your matter or their manager to discuss your concerns and they will do their best to resolve any issues at this stage.
If you wish to raise a formal complaint you may download a copy of our complaints policy here.
Our Complaints email address is [email protected]Â
What to do if the firm cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. You complaint must be referred to them within 6 months of the date of our final written response to you.
The Legal Ombudsman expects complaints to be made to them within 1 year of the date of the act or omission being complained about or within 1 year from the date when you should reasonably have known that there was cause for complaint.
Further details are available on their website: www.legalombudsman.org.uk
What to do if you are unhappy with our behaviour
If you have any concerns regarding our behaviour, such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic the Solicitors Regulation Authority can help you.
You can raise your concerns with the Solicitors Regulation Authority at http://www.sra.org.uk/consumers/problems/report-solicitor