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Complaints

We very much hope that we will meet your expectations of us. If however you are unhappy with any aspect of the service you have received you should raise it with us so that we can do our best to resolve the problem.

 

In the first instance, please contact the person who is working on your matter or their manager to discuss your concerns and they will do their best to resolve any issues at this stage.

 

If you wish to raise a formal complaint you may download a copy of our complaints policy here.

 

Our Complaints email address is [email protected]

 

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at https://ec.europa.eu/odr