Have a question? Call us on 0800 1979 345
This article was published on March 3rd, 2016
I just wanted to drop a line and give some feedback on the person that I have been speaking to at Thorneycroft for the last couple of years following a car accident.
All too often, people find the time to sit down and write a letter of complaint, and have a good old moan about poor customer service. In life we deal with so many individuals on a daily basis, but I just wanted to take some time and sit down and write a letter about someone who I think deserves some recognition.
The person that I am talking about is Lee Stone and I wanted to let you know what a great employee you have in him. He comes across as a genuinely lovely guy, and as much as Im so very pleased to finally get some resolution to my claim – I shall miss speaking to Lee!
My claim has taken so very long to finally get resolution as the ‘other solicitors’ have behaved like complete idiots, with no chance of common sense ever prevailing! I found this situation so frustrating at times, as I’m sure Lee did too, however he persevered and kept me updated along the way. Lee’s ‘people’ skills are fantastic, he just has the ability to connect with people and just seems like a real genuine individual and a nice person.
Over the last couple of years I have spoken with Lee on many occasions- and these last couple of years have been so very stressful for me. So at times when Ive spoken to Lee, I’ve been really upset. He has shown such compassion and genuine care – an absolute rarity nowadays.
He conducts himself in such a way, that he shows empathy, care and yet still gets the job done – he treats people as individuals and not just as a case number at the end of a phone line – which is so very important.
I know my claim was probably such a small claim in comparison to some of your other clients – however, I was never made to feel that I wasn’t important – in fact it was always the complete opposite.
When I spoke with Lee, he listened. Very simple sentence that isn’t it – but it means so much.
He is an absolute credit to your company, and because of him, I hold Thorneycroft in high regard – and surely thats what business is all about!
I do hope, that you give Lee recognition for all his work, because I believe that he truly deserves it.
With best wishes
This website privacy notice sets out how Thorneycroft Solicitors uses and protects any information that you give Thorneycroft Solicitors when you use this website.
Thorneycroft Solicitors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Thorneycroft Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
What we collect
We may collect the following information:
We will collect the information directly from you via completion of our enquiry form on the website.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will also collect and process your personal data if you have consented to receiving marketing in respect of our services. You are able to unsubscribe or withdraw your consent at any time by emailing [email protected] or writing to ‘Marketing’ at Thorneycroft Solicitors, 9a Bridge Street Mills, Bridge Street, Macclesfield, Cheshire SK11 6QA.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you do not instruct us in relation to your legal matter, your personal details will be retained for a period of 12 months.
If we are instructed in relation to your legal matter, we will keep it in line with our data retention periods. Details of our retention period for your legal matter can be found within our Client Care Letter and/or Terms of Business, under the heading file retention.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.×