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In recent years we have developed a close working relationship with Thorneycrofts. We find the team there understanding, proactive and supportive, ensuring the right resources are available to move the rehabilitation process forward without interruption. We value their attitude and expertise which is helpful for patients and clinicians alike.
It is a pleasure to work with Lisa Smith, a lawyer who easily grasps the issues that create difficulties for case managers and works collaboratively to achieve the best outcome for our mutual clients. Lisa deals with her clients with dignity, humour and great understanding. It is apparent that she understands the process thoroughly and genuinely cares about our clients. She sees that this is about quality of life, not just a ‘claim’.