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This article was published on March 3rd, 2016
Paula,
Thank you so much for all the hard work you have put into resolving this case. I am enormously grateful to you and so relieved it can be settled in this way. I’m sure you can imagine how horrifying it was to see my daughters arms scarred in that way and for her. I think this is totally adequate and acceptable compensation for what was gross incompetence and I wanted to formally recognise your skill in succeeding in this negotiation.
Kay Thomas