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This article was published on August 26th, 2014
Tomorrow’s legal world bears little resemblance to the legal world of the past. Legal institutions and lawyers are at a cross roads and poised to change more radically than they have over the last 2 centuries. Our challenge at Thorneycroft Solicitors is that we have to make sure we are ready for it and stay ahead as a business.
Clients are now more commonly known consumers and consumers today want more for less, and that of course is a challenge for us as a business, coupled with the fact that we are in a technological era that is unprecedented.
At Thorneycroft we have embraced this need from our customers and offer a unique customer experience, making available information about the process they are in be it a personal injury claim, making a will, buying a house, an employment dispute, making that information available from start to finish and providing automated updates from our systems without cost onerous staff interaction.
Thorneycroft is proud that, as a team we have not just accepted that we need to be innovative in this business but have embraced and driven this process to make sure that customer service isn’t lost.
So, the world is changing, technology is changing, people are changing and Thorneycroft Solicitors continues to be at least keeping pace if not exceeding that pace of change.