Refund policy

Our refund policy is in addition to your rights as set out in the client care letter issued to you at the start of the retainer.

Please note that any refund is at the discretion of management.

If we receive funds from you via Elavon and subsequently request a refund of some or all of those funds, we will refund any money due to you upon clearance of the original payment in our account. This can take 3-5 working days.

Thorneycroft Solicitors will endeavour to make the refund payment back to the credit/debit card from where the payment was made. If for any reason the payment cannot be made to the originating card for reasons outside the Firm’s control a cheque refund will be made to the cardholder.

We may charge an administration fee for any sums refunded, and any costs (including VAT and disbursements) which we have incurred in accordance with your instructions up to the date of your request for a refund and or termination of our services may be deducted. This policy does not affect return of funds paid on account which will be handled in accordance with our standard Terms of Business.

Please note: Any refund due will only be issued to the payee who made the payment. 

For any further assistance please contact us, quoting your file reference.