This article was published on May 24th, 2017
A holidaymaker has been awarded 4.7k after she had the holiday from hell in Cuba. The dream holiday to the four star resort was booked through Thomas Cook and was supposed to be a chance for the couple to relax and unwind on the wonderful beaches and enjoy the breath-taking views.
The woman’s holiday was booked for 2 weeks and she had organised numerous sightseeing excursions with her husband to see the rest of the island. However after a week at the hotel, she started to feel very unwell with severe stomach cramps, vomiting and diarrhoea.
She claimed her illness came suddenly and she was stuck in her bathroom for the remainder of her holiday with severe food poisoning symptoms. She had to endure a horrendous flight home where she had to frequently visit the bathroom and found the whole experience painful, humiliating and highly stressful.
On her return to the UK, the distressed holiday maker visited her GP and tests revealed she had contracted salmonella food poisoning and was likely to suffer the effects of the bacteria for many months or even years.
She claimed to have seen unhygienic food practices at her hotel and is convinced that she contracted salmonella from her hotel in Cuba. She claimed to have seen food being reheated numerous times and the buffet area was left exposed to flies and prolonged heat.
The woman contacted her travel company to complain about her holiday experience and then decided to take the matter further with her tour operator. Her holiday negligence claim was upheld and she received a compensation payout of £4,750.
The successful claimant said: “I am extremely happy with this result.”
The tour operator said: “We want our customers to have the best possible time on holiday, so we are sorry to hear that …… was ill. We take all reports of illness seriously and as always we will investigate.”
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