Motorcycle assist app privacy policy

This privacy policy sets out how Thorneycroft Solicitors uses and protects any information that you give Thorneycroft Solicitors when you use this App.

Thorneycroft Solicitors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this App, then you can be assured that it will only be used in accordance with this privacy statement.

Thorneycroft Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 18/03/2019.

What we collect

We may collect the following information:

• Name
• Contact information including email address and telephone number
• Demographic information such as address and postcode
• Other information relevant to customer surveys and/or offers

We will collect the information directly from you via completion of our incident form on the App.

Please note if you contact us via the ‘Call to start claim’ button your call will be directed to a member of Bankstone Ltd. Bankstone Ltd are professional insurance claims handlers who are part of TS Group Ltd. They offer a dedicated 24 hour 7 days a week helpline so will always be on hand to provide there specialist experience and expertise for any query you may have. When using this call to action button you consent to discuss your claim with Bankstone Ltd. Thereafter Bankstone Ltd will transfer the details of your call to us to handle your personal injury claim should this be applicable.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services

We will also collect and process your personal data if you have consented to receiving marketing in respect of our services. You are able to unsubscribe or withdraw your consent at any time by emailing [email protected] or writing to ‘Marketing’ at Thorneycroft Solicitors, 9a Bridge Street Mills, Bridge Street, Macclesfield, Cheshire SK11 6QA.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Retention

If we are instructed in relation to your legal matter, we will keep it in line with our data retention periods. Details of our retention period for your legal matter can be found within our Client Care Letter and/or Terms of Business, under the heading file retention.

If you do not instruct us in relation to your legal matter, your personal details will be retained for a period of 12 months.

Your Rights

• You have the right to complain to the Information Commissioner at www.ico.org.uk Tel: 03031231113
• You have the right to obtain confirmation your personal data is being processed by us and can obtain a copy of your personal from us. This will be provided without charge. Please send such requests to [email protected]
• You have the right to ask us to correct personal data.
• You have the right to ask us to delete your personal data or stop processing it, unless it is necessary for us to retain it to comply with our legal obligations and/or the exercise or defence of legal claims, as set out under ‘Retention’.
• You have the right to object to us using your personal data.