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Medway NHS Hospital Trust gets voted ‘worst in the country’ after 80,000 people complete patient satisfaction survey.

A survey to assess patient experience in hospitals has revealed some concerning information with regards to the quality of the clinical care of some of our NHS hospitals.

Patients were asked about a number of different issues from their stay in hospital including how well doctors and nurses communicated with them about their diagnosis and care needs, hospital cleanliness both on the wards and communal areas, the quality of food and also how long their waiting times were for their procedure/treatment.

The information was collected by the Care Quality Commission (CQC) from the opinions of 80,000 people who had stayed overnight in hospital in July 2016.  The information confirmed Medway faired the worst in terms of patient satisfaction but it was not alone in poor ratings.  The bottom five NHS Trusts from the CQC survey which measured them below average were:

  • Medway NHS Foundation Trust
  • West Hertfordshire Hospitals NHS Trust
  • Croydon Health Services NHS Trust
  • North Middlesex University Hospital NHS Trust
  • The Princess Alexandra Hospital NHS Trust

Its not all bad news as there were 12 NHS Trusts that ranked better than average by patients of their hospitals including the Royal Devon and Exeter NHS Foundation Trust which topped the table.

Medway Maritime Hospital has been plagued by bad press and poor CQC reports and was placed in special measures in 2013. The Trust claims to have made “significant improvement” to the quality if care since going in to special measures and has only recently come out of special measures in March this year.  The most recent CQC inspection was in November 2016 and at that time the hospital still required improvement overall, but rated good for how caring and efficient it is.

Medway’s director of nursing, said: “We recognise that we need to continue to focus on improving our care and the experience of our patients and will be doing so over the coming months.”

It is clear that our NHS is currently struggling with the sheer numbers of patients needing help and not having enough staff or resources, sometimes, to do the job as well as they would like.  Despite this, they do a wonderful job most of the time but, on occasion, things go wrong.

As with any clinical negligence compensation claim, it is vital to find a solicitor that has expertise in this complex area. Our team works with the country’s leading medical experts in this area of clinical negligence to ensure that we offer the very best legal advice.

If you or a loved one has been unfortunate enough to have experienced  poor medical care from medical staff then contact us now at Thorneycroft Solicitors today for a free no-obligation assessment of your case on 0800 1979 345 or complete our online enquiry form.

Our medical negligence solicitors are dedicated to maximising the compensation for medical negligence available on a no win – no fee basis.