Unsolicited telephone calls misusing our name - We do not nuisance cold call -
Have a question? Call us on 0800 1979 345
This article was published on March 26th, 2014
Healthwatch England has found that as many as 75 organisations get involved in dealing with patient complaints in the NHS and Social Care.
The complaints procedure can involve numerous bodies becoming involved for one single complaint which often leads to lots of unnecessary time and energy being wasted.
As a result of these uncomfortable findings, there have been calls from industry leaders to simplify and improve how complaints are handled in order to ensure patients get better support, prevent poor care continuing and to become a more efficient and effective process.
The Watchdog report was partly based on the public responses from a survey and found that in some cases complaints were being dealt with a “bewildering ” number of organisations and care providers, from GPs and Care Homes to Hospitals or their respective Trusts. Healthwatch found that currently there are too many regulators and committees getting involved in the process which means unnecessary complications and increased time needed on every single complaint.
Anna Bradley, who is Chairwoman of Healthwatch England said: “It’s no wonder the public are left confused and frustrated. With so many organisations involved, it’s difficult to know where to start, let alone having the strength and persistence to navigate the system on your own”
The watchdog says that lack of consistency and ease of access to the complaints support services has led to problems: “There will need to be very significant change in the complaints system if it is to benefit from the intelligence and insight that complaints can offer and use it to drive real improvement for the people actually using services.”
Thorneycroft Solicitors have acted on behalf of many patients who have received substandard medical care. No matter how minor or major your NHS negligence claim, our goal is to offer a service that delivers results. Our solicitors offer a free initial interview in order to review your specific circumstances and assess the viability of your claim.
Call us now on 0330 333 7883 or complete our simple enquiry form.
This website privacy notice sets out how Thorneycroft Solicitors uses and protects any information that you give Thorneycroft Solicitors when you use this website.
Thorneycroft Solicitors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Thorneycroft Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
What we collect
We may collect the following information:
We will collect the information directly from you via completion of our enquiry form on the website.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We will also collect and process your personal data if you have consented to receiving marketing in respect of our services. You are able to unsubscribe or withdraw your consent at any time by emailing [email protected] or writing to ‘Marketing’ at Thorneycroft Solicitors, 9a Bridge Street Mills, Bridge Street, Macclesfield, Cheshire SK11 6QA.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you do not instruct us in relation to your legal matter, your personal details will be retained for a period of 12 months.
If we are instructed in relation to your legal matter, we will keep it in line with our data retention periods. Details of our retention period for your legal matter can be found within our Client Care Letter and/or Terms of Business, under the heading file retention.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.×